Telephoning

Contact
Make and deal with business phone calls effectively

For those who work in the reception or administration departments and need to communicate with customers or suppliers on an international level, this course is an excellent way to learn how to answer and make calls in English efficiently.

After the course I will be able to...

  • Deal with different kind of phone calls
  • Speak on the phone with confidence
  • Use natural English expressions
  • Understand different accents
  • Use the suitable register

 

Course contents

  • Spelling and numbers
  • Useful phrases
  • Opening and closing a call
  • Formal and informal registers
  • Taking and leaving messages
  • Asking for clarification and repetition
  • Transferring a call
  • Offering different courses of action

 

Practical information

Delivery

Levels

Introductory: A2/B1

Upper intermediate: B1+/B2awer

Length

45-60 h