Make and deal with business phone calls effectively

For those who work in the reception or administration departments and need to communicate with customers or suppliers on an international level, this course is an excellent way to learn how to answer and make calls in English efficiently.

After the course I will be able to...

  • Deal with different kind of phone calls
  • Speak on the phone with confidence
  • Use natural English expressions
  • Understand different accents
  • Use the suitable register


Course contents

  • Spelling and numbers
  • Useful phrases
  • Opening and closing a call
  • Formal and informal registers
  • Taking and leaving messages
  • Asking for clarification and repetition
  • Transferring a call
  • Offering different courses of action


Practical information



Introductory: A2/B1

Upper intermediate: B1+/B2awer


  • Face to face/virtual: 45-60 h
  • Blended: 30 h/module

Contact us for more information