Customer care
Communicate efficiently and cheerfully with customers in English
Levels
Length
Delivery
Blended learning
Face to face
Presencial
Virtual
Customer care
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This course is designed for those who need to communicate in English with their clients, either in person, by telephone or in writing, and wish to improve their English communication skills.
After this course, I will be able to...
Course contents
Face to face: small talk, socializing
Writing: effective letters and emails
Dealing with customers on the phone: being polite, checking understanding, making arrangements
Call centres: taking orders, clarifying, checking comprehension
Dealing with problems and complaints: softening bad news, apologizing, solving problems, strategies and policies
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