Telephoning
Make and deal with business phone calls effectively
Levels
Length
Delivery
Blended learning
Face to face
Virtual
Telephoning
More information?
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For those who work in the reception or administration departments and need to communicate with customers or suppliers on an international level, this course is an excellent way to learn how to answer and make calls in English efficiently.
After this course, I will be able to...
Course contents
Spelling and numbers
Useful phrases
Opening and closing a call
Formal and informal registers
Taking and leaving messages
Asking for clarification and repetition
Transferring a call
Offering different courses of action
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