Telephoning
Telephoning
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For those who work in the reception or administration departments and need to communicate with customers or suppliers on an international level, this course is an excellent way to learn how to answer and make calls in English efficiently.
After this course, I will be able to...
Course contents
Spelling and numbers
Useful phrases
Opening and closing a call
Formal and informal registers
Taking and leaving messages
Asking for clarification and repetition
Transferring a call
Offering different courses of action
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