Make and deal with business phone calls effectively
Introductory: A2-B1
Upper intermediate: B1+-B2
3 months
Blended learning
Face to face


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For those who work in the reception or administration departments and need to communicate with customers or suppliers on an international level, this course is an excellent way to learn how to answer and make calls in English efficiently.

After this course, I will be able to...

Deal with different kind of phone calls
Speak on the phone with confidence
Use natural English expressions
Understand different accents
Use the suitable register

Course contents

Spelling and numbers

Useful phrases

Opening and closing a call

Formal and informal registers

Taking and leaving messages

Asking for clarification and repetition

Transferring a call

Offering different courses of action

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